UE’s highly skilled technical team is always at its utmost readiness to provide preventive and corrective maintenance needed for any product sold by UE. Servicing our products include:

* Troubleshooting
* Software updates
* Problem diagnosis
* Replacement of spare parts and consumables
* Technical training for users and operators
* Machine performance assessment and optimization

United Electronics understands that each client’s needs are very unique, and hence, we offer a variety of service maintenance contract types to maintain and service the purchased machines. Each service maintenance contract is tailored to individual clients’ requirements. Whether you require an on-site engineer or merely wish to have your office equipment checked on specific dates, no requirement is too big or too small. Hereunder, is a list of the available contract types along with the benefits and services which each contract entails:

On Call Service (OCS)

This type of service is best for clients who don’t have a heavy load of work done on the purchased low-to-mid volume machine, and therefore minimal maintenance service is required to ensure a smooth operation and only when required.

Regular Contract

Regular Service Contract entails a reduced response time, 1 preventive or corrective visit per month, and a discounted rate on the purchase of spare parts when and if needed. This type of service maintenance contract suits best mid-to-high volume machines, and which are used at their recommended copy of volume.

FSMA Contract

The FSMA “Full-Service Maintenance Agreement” Contract is an all-in service contract, spare parts, toners, and drums with minimum response time, free after-hours service, and pay only as you consume.